Terms and Conditions
TERMS AND CONDITIONS
The Information that we Collect, How we Collect it, and How we Use it
When you purchase something from our store, as part of the buying and selling process, we collect personal information you provide us such as your name, address, and email address. This information is shared with the entities fulfilling and shipping your order.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates. We never sell or present personal data to a third party. We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data are stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data are stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Silk & Ivy does not store nor see any credit card information.
Security of Data
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Links to Other Websites
Here is a list of cookies that we use. We have listed them below so that you can choose if you want to opt-out of cookies.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
The website www.silkandivy.com is operated by Silk & Ivy INC., a company registered in the State of Florida carried by Document Number : P18000002717 tax identification number: 82-3965377
The Seller undertakes the highest effort to assure that the terms and conditions of sale will form customers' rights and obligations in accordance with good practices and taking into consideration customers' interests. Clients should note that our store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you.
registered on your final device.
Online store sells products on the Internet, using the website www.silkandivy.com, on which orders may be placed. The subject of order will be further called “the Product”. The catalogue of the products is located on the website www.silkandivy.com
The client places the order by choosing products and putting them in a shopping cart. The client receives confirmation of placing the order together with the order number by e-mail (to the e-mail address indicated when placing the order). An invoice may be issued on client’s demand. The invoice is sent to the client by e-mail (to the e-mail address indicated when placing the order). In that case the client agrees to issue an invoice and to have it sent by e-mail to the e-mail address he or she provided.
Orders most often take between 10 and 20 business days to arrive at their destination.
Occasionally, depending on various factors like customs, orders can take in excess of 20 business days to arrive. The order is dispatched within 48 hours after payment has been made. In case of delay, please contact us by sending an e-mail on e-mail address: email@example.com
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Terms of Payment
We use PayPal and Shopify to process payments, so our staff is unable to see your payment details. PayPal is the world's largest and most secure payment provider. We accept PayPal and credit/debit cards (Visa, MasterCard, American Express). If you have a PayPal account, but you are having problems with sending money or logging into PayPal, please contact PayPal customer service. We don’t accept the service for cash on delivery (COD). We process orders in USD, EURO, GBP. While the content of your card may be displayed in other currency, you will checkout using USD, EURO, or GBP at the most current exchange rate.
We want you to be completely satisfied with your purchase on our website. If for any reason you are unhappy, please contact us by sending an e-mail to:
Sales, Custom and Value-added taxes
In an effort to remain compliant with respective consumer legislations, we strongly encourage our end customers to maintain good standing with respect to customs and value-added taxes, where applicable. Due to separate and applicable tax jurisdictions, the end customers’ purchases may be subject to specific sales, customs or value-added taxes, and the shipping time and associated cost may increase.
Cancellation of orders
All orders and product shipments can be cancelled within 12 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours following payment. After 12 hours, once the packaging and shipping process has started, it can no longer be cancelled.
Prices of products are in USD, EURO, GBP only, and are gross prices. Prices located near products do not contain information about shipping costs, unless the delivery is indicated as “free shipping”. The total order cost is presented in clear and explicit way during review, after the choice of payment and delivery had been made.
We do not apply default options with hidden payments.
Refunds and Returns
If you are not completely satisfied with your purchase, simply return the item to us under the condition that you are liable for any decrease in product’s value resulting from the usage of the product in a way beyond necessary to get to know the character, features and functionality of the product within 14 days of receipt by contacting firstname.lastname@example.org
We do not refund return shipping costs.
Items purchased for a discount price
Any sale of item(s) purchased with a discount is final. Items on sale cannot be returned. That includes ANY discount, including 5% discounts.
Protection of Personal Data
Termination of the Agreement