Terms and Conditions


TERMS AND CONDITIONS

 

PRIVACY POLICY 

 

Silk & Ivy respects the privacy of its Customers and Users. We invite you familiarize yourself with our Privacy Policy, which defines the rules of gathering, processing, and protecting your personal data. 

The Information that we Collect, How we Collect it, and How we Use it

When you purchase something from our store, as part of the buying and selling process, we collect personal information you provide us such as your name, address, and email address. This information is shared with the entities fulfilling and shipping your order.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates. We never sell or present personal data to a third party. We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

Data Storage

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data are stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data are stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Silk & Ivy does not store nor see any credit card information.

Security of Data

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Links to Other Websites

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Cookies

Here is a list of cookies that we use. We have listed them below so that you can choose if you want to opt-out of cookies.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Changes to Privacy Policy 

Privacy Policy may be changed at any time and the change becomes binding on a given date. Customers will be informed about changes to Privacy Policy by e-mail. If the customer does not consent to changes made he may quit using the platform.


Silk & Ivy, Inc. Terms of Use

The website www.silkandivy.com is operated by Silk & Ivy INC., a company registered in the State of Florida carried by Document Number : P18000002717 tax identification number: 82-3965377


The Seller undertakes the highest effort to assure that the terms and conditions of sale will form customers' rights and obligations in accordance with good practices and taking into consideration customers' interests. Clients should note that our store is hosted on Shopify Inc. Shopify Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you.

We make the Terms of Use available in .pdf format, which can be downloaded and
registered on your final device.

Acceptance

The customer should familiarize himself or herself with Terms of use. During registration on the website www.silkandivy.com or when placing an order, the customer will be asked to accept the resolutions of Terms of Use by marking “X” in a checkbox.

Order Fulfillment 

Online store sells products on the Internet, using the website www.silkandivy.com, on which orders may be placed. The subject of order will be further called “the Product”. The catalogue of the products is located on the website www.silkandivy.com

The client places the order by choosing products and putting them in a shopping cart. The client receives confirmation of placing the order together with the order number by e-mail (to the e-mail address indicated when placing the order). An invoice may be issued on client’s demand. The invoice is sent to the client by e-mail (to the e-mail address indicated when placing the order). In that case the client agrees to issue an invoice and to have it sent by e-mail to the e-mail address he or she provided.

Orders most often take between 10 and 20 business days to arrive at their destination. 

Occasionally, depending on various factors like customs, orders can take in excess of 20 business days to arrive. The order is dispatched within 48 hours after payment has been made. In case of delay, please contact us by sending an e-mail on e-mail address: langfordwatches@gmail.com

Age Verification

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Terms of Payment

We use PayPal and Shopify to process payments, so our staff is unable to see your payment details. PayPal is the world's largest and most secure payment provider. We accept PayPal and credit/debit cards (Visa, MasterCard, American Express). If you have a PayPal account, but you are having problems with sending money or logging into PayPal, please contact PayPal customer service. We don’t accept the service for cash on delivery (COD). We process orders in USD, EURO, GBP. While the content of your card may be displayed in other currency, you will checkout using USD, EURO, or GBP at the most current exchange rate.

Customer Care

We want you to be completely satisfied with your purchase on our website. If for any reason you are unhappy, please contact us by sending an e-mail to:

silkandivy@gmail.com

Sales, Custom and Value-added taxes

In an effort to remain compliant with respective consumer legislations, we strongly encourage our end customers to maintain good standing with respect to customs and value-added taxes, where applicable. Due to separate and applicable tax jurisdictions, the end customers’ purchases may be subject to specific sales, customs or value-added taxes, and the shipping time and associated cost may increase.

Cancellation of orders

All orders and product shipments can be cancelled within 12 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours following payment. After 12 hours, once the packaging and shipping process has started, it can no longer be cancelled.

Prices

Prices of products are in USD, EURO, GBP only, and are gross prices. Prices located near products do not contain information about shipping costs, unless the delivery is indicated as “free shipping”. The total order cost is presented in clear and explicit way during review, after the choice of payment and delivery had been made.

We do not apply default options with hidden payments.

Refunds and Returns

If you are not completely satisfied with your purchase, simply return the item to us under the condition that you are liable for any decrease in product’s value resulting from the usage of the product in a way beyond necessary to get to know the character, features and functionality of the product within 14 days of receipt by contacting silkandivy@gmail.com

We do not refund return shipping costs. 

Items purchased for a discount price

Any sale of item(s) purchased with a discount is final. Items on sale cannot be returned. That includes ANY discount, including 5% discounts. 



Protection of Personal Data

Placing orders on the website can take place under the condition that ICT system used by the customer fulfills minimal requirements such as: a) Internet Explorer in version 7.0 or newer with turning on support of ActiveX, JavaScript and Cookies, or b) Mozilla Firefox in version 3.0 or newer with turning on support of applets such as Java, JavaScript and cookies, or c) Google Chrome in version 21.0 or newer with turning on support of applets such as Java, JavaScript and cookies, d) minimal resolution of screen 1024 x 768 pixels. The website www. may use „web beacons” to obtain information such as IP address of the computer which entered the website, URL address of the website, time of entering the website, type of browser and cookies information. The information is collected to assess the efficiency of our advertisements.

Customer Care

Our online store uses cookies in order to implement a high level of security as well as ensure a high level of customer service. The customer can personally and at any time change the settings concerning cookies – set the conditions of storage and receiving the access of cookies files to his device by using the settings of his internet browser or by using the configuration of a service tool.



Termination of the Agreement

Both sides have the right to terminate the agreement concerning internet services, which is regulated in this Terms of Use, preserving the term of termination of 14 days. The declaration of termination of the agreement should be sent by e-mail. The client is obliged to send such termination to the e-mail address: langfordwatches@gmail.com. The seller is obliged to send such termination on the e-mail address of the client. The order placed before the termination of the agreement is fulfilled under the conditions regulated by this Terms of use.

Changes of the Terms of use

Customers will be informed about changes to the Terms of Use by e-mail at least 14 days before the change together with a request to accept the new regulations of Terms of Use.