Please be informed that orders are shipped internationally and may take between 9-28 days to arrive as stated on our product description. If your order has not arrived within 28 days of ordering please reach out to us and we will do whatever we can to assist you.
For all orders with the exception of our Serotonin necklace, tracking numbers should be updated within 5-7 days after your purchase. If you have not received your tracking information within that timeframe please contact us so we can pull up your order number.
For customers who ordered our Hope Serotonin Necklace, this necklace is our most popular item and is not shipped through the same fulfillment gateway as our other orders due to heavy volume and increased demand. Please be rest assured your item is shipped like all other orders within 5-9 days of ordering unless on backorder - for this reason tracking information is not automatically provided.
We work around the clock to assist our customers and ensure that they have a secure and easy shopping experience.
We are a small team and the time spent answering emails takes away from our fulfillment and logistics process, so we do ask that for standard and non-time sensitive questions regarding order tracking, refunds, and changes to address that you please visit our Frequently Asked Questions to see if your question has already been answered.
If you have a question regarding shipping times, We ask that you please read through our FAQ - if you have a question, or time-sensitive matter that is not listed on the FAQ, go ahead and send us an email at the address listed below and will be sure to get back to you within 24 - 48 hours to assist you!
Silk & Ivy Inc.
1 (786) 505-5681
Monday to Friday
Silk & Ivy
Miami, FL 33143