Help Center

FREQUENTLY ASKED QUESTIONS

General Questions

Why do you give away free jewelry?

How safe is it to place an order on your site? Will you have access to my banking details?

Shipping and Delivery

How long does shipping take?

Where is my order and how can I track it?

I have not received an update or tracking number since I purchased?

The tracking number for my order stopped tracking! What happened?

How are my items shipped?

Where are my items shipped from?

Do I have to pay for customs, duties or import taxes?

I input the wrong shipping address! What should I do?

Refunds & Returns

Can I get a return if i am unhappy with my purchase?

Can I cancel my order after it has been placed?

My item is damaged? Can I exchange it or be refunded?

Order Issues and Exchanges

The wrong item arrived! What can I do?

Only one of items arrived! Where is the rest of my order?

It's been over 35 days and I still have not received my package!