Help Center

Silk & Ivy Inc., does not have access to your banking details. All payments on our site are processed securely through Stripe or Paypal, which are both PCI Level 1 service providers.

Sweatshirts and T-Shirt are typically delivered to the US and Canada between 3-8 days. PLEASE NOTE - DUE TO COVID-19 some apparel items may take longer.

Due to an overwhelming demand for our jewelry, accessories, other clothing articles shipping to the United States usually take between 9 - 25 days. 

For international orders, please allow more time for shipping: 9-35 days (to be safe).

Your order begins processing as soon as it is placed, and a tracking number will usually update within a few days of shipping your order.

If your order contains a Hope Serotonin Necklace please see the following question for answer regarding your tracking information:

Tracking IDs are usually provided within 5 days of placing an order & can take 5-10 days to be activated by the courier. After this, you will be able to Track Your Order here.

Sometimes circumstances such as bad weather, high order influx or seasonal delays can cause bugs on tracking site and it can take more time to trace your tracking number so please be patient!

If you DO have a tracking number and are having trouble with your tracking, you can use our Alternative Tracking here: https://global.cainiao.com

Your country's local customs department may decide to hold your items at the border temporarily, sometimes without explanation.

We've received reports from recent customers that the customs departments in Canada, Brazil and Argentina may take a particularly long time to resolve these holds.

We ask that you remain patient as your package completes the delivery process.

Your items are shipped by our fulfillment center and shipped through either EPacket, 4PX or DHL courier services, and will usually be shipped directly to you door or in some cases will be available for pickup at your local post office.